If you’ve recently had your Google Workspace email changed from one domain to another and noticed that your Google Chat (GChat) notifications have stopped working, you’re not alone. This issue can be frustrating, especially when you rely on timely notifications to stay connected with your team. I faced this exact problem when my manager migrated my account from one Google Workspace domain to another. Here’s a step-by-step guide on how I fixed the notification issue, which may help you as well.
My Experience: Notifications Stopped After Google Workspace Change
After my email address was updated to a new domain, I expected my Google Chat notifications to function as usual. However, I noticed that I wasn’t receiving any notifications from GChat. I tried several solutions, including resetting my notification settings, but nothing seemed to work. When I checked the GChat app’s notification settings, I found that my old default email address was still listed, and a message read, “1 category missing.”
After trying various fixes, I discovered the solution was simply uninstalling and reinstalling the Google Chat app. When I reinstalled, the app automatically updated to recognize my new Google Workspace default email address, and notifications started working again.
Here’s the step-by-step process to resolve this issue if you’re facing a similar problem.
Step-by-Step Guide to Fix GChat Notification Issues After Workspace Change
- Check Notification Settings in Google Chat
- Open the Google Chat app on your Android device.
- Tap on your profile picture or account icon in the top right corner.
- Go to Settings.
- Under Notifications, check if your old email address is still listed. You might see a message saying “1 category missing,” which indicates that the app isn’t recognizing the new email address for notifications.
- Clear App Cache and Data (Optional)
- If you prefer to try resetting the app’s data before uninstalling, you can do this:
- Go to Settings on your Android device.
- Tap Apps & notifications > See all apps.
- Scroll down and select Google Chat.
- Tap Storage & cache.
- First, try clearing the cache. If this doesn’t work, you can also choose Clear storage. However, be aware that this will reset the app, and you may have to log back in.
- Uninstall the Google Chat App
- If clearing the cache didn’t solve the issue, the next step is to uninstall the app entirely.
- Go to Settings > Apps & notifications > See all apps.
- Select Google Chat.
- Tap Uninstall to remove the app from your device.
- Reinstall the Google Chat App
- After uninstalling, go to the Google Play Store.
- Search for Google Chat and tap Install to download the app again.
- Open Google Chat and log in with your updated Google Workspace email account.
- Check Notifications After Reinstalling
- Open Settings within the Google Chat app to verify that the new default Workspace email address is now listed under notifications.
- Enable notifications if they’re not already on, and check the notification categories to make sure everything is set up correctly.
- Test Notifications
- To confirm that notifications are working, ask a colleague or manager to send you a message on Google Chat. You should now receive notifications for new messages as expected.
Why This Solution Works
When your Google Workspace email changes, the GChat app may not automatically update to recognize the new email for notifications. By reinstalling the app, you’re allowing it to reconfigure itself and detect the new default Workspace email address. This ensures the app pulls in the correct notification settings, enabling you to receive alerts for new messages.
Final Thoughts
Changing domains in Google Workspace can lead to notification issues in Google Chat, but fortunately, the solution is straightforward. If your notifications aren’t working after a Google Workspace update, try uninstalling and reinstalling the Google Chat app. This quick fix worked for me, and it may resolve the issue for you as well. Remember to double-check your notification settings after reinstalling to ensure they’re configured for your new Workspace email address.
Hopefully, this guide helps you get your Google Chat notifications back on track!